Field & FixPack
Helpdesk / Field Service / Repair
Manage customer support, field operations, and repairs in a single integrated workflow: SLAs, automation, traceability, and billing on Odoo.
Request a DEMO Download the Brochure
Field & FixPack
Helpdesk / Field Service / Reparatur
Verwalten Sie Kundenservice, Außeneinsätze und Reparaturen in einem einzigen integrierten Workflow: SLAs, Automatisierungen, Rückverfolgbarkeit und Abrechnung auf Odoo.
DEMO anfordern Brochüre herunterladen
Field & FixPack
Helpdesk / Field Service / Repair
Gestisci assistenza clienti, interventi sul campo e riparazioni in un unico flusso integrato: SLA, automazioni, tracciabilità e fatturazione su Odoo.
Richiedi DEMO Scarica la Brochure
Field & FixPack
Helpdesk / Field Service / Repair
Gestione la atención al cliente, las intervenciones en campo y las reparaciones en un único flujo integrado: SLA, automatizaciones, trazabilidad y facturación en Odoo.
Solicitar DEMO Descargar el Folleto
What the Field & Fix package includes
From issue reporting to service restoration: an All-in-One ecosystem combining Helpdesk, Field Service, and Repair.
Helpdesk
Customer support with SLAs
- Ticket collection via email, portal, website, or internal entry
- Smart assignment by team/agent and SLA rules
- Clear statuses, integrated communication, feedback, and CSAT
- Kanban / Gantt views, full history, KPI reporting
Field Service
On-site interventions
- Scheduling via Calendar, Gantt, and Maps
- Assignment based on skills, location, and resources
- Mobile app: view, update, and close activities
- Service reports with electronic signature and customer delivery
- Time & material billing, integration with Sales and Warehouse
Repair
Workshop and traceability
- Repair orders: components, labor, warranty vs. billable
- Warehouse integration for stock movements and availability
- Integrated flow with Helpdesk and Field Service
- Invoicing from time/materials, lot and serial traceability
How the project works
A guided, turnkey journey to go live in just a few weeks.
Cloud SaaS environment configuration
Helpdesk setup with teams and SLAs
Field Service setup with scheduling and assignments
Repair setup and integration with Helpdesk, Warehouse, and Sales
Testing, validation, and go-live
Assumptions and guarantees
Configurations based on standard Odoo capabilities
No data migration included
Services delivered remotely or on-site upon agreement
Project start within 1 month
GDPR compliance (Odoo references)
Do you have questions or would you like a personalized demo?
Contact our experts
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